Facilitation™ Foundation Virtual

Why should I take the Facilitation Foundation virtual course?

On average we spend four hours in meetings a week and deem two thirds of this unnecessary. Topics discussed in unproductive meetings and workshops that fail to meet objectives often need to be revisited, further decreasing productivity

Facilitation is needed every day to enable groups to be more effective. It adds structure and process to allow groups to focus on goals. The Foundation level confirms that candidates have sufficient knowledge and understanding of the Iceberg® Process Facilitation model to be able to contribute effectively to facilitated events.
Virtual classroom training allows you to benefit from real-time instruction from the comfort of your home or office. You benefit from the same interactions as an on-site class and will be able to ask the instructor questions. Since the exams are not done on paper during the course but online, you will also benefit with time to study and prepare until you are ready to obtain the certification.

Who should attend this virtual class?

The Facilitation course is for anyone who needs to work with groups at meetings, workshops or events, including current and future project, program and portfolio managers. This course is also relevant for those who wish to improve their skills in bringing out the best in others by learning tools and techniques to be able to better understand what people really mean and how to use the process to get the most out of a meeting.

This course is not often available in our public enrolment schedule. Teams in an organization wishing to gain skills in Facilitation and get certified can contact us for a private virtual class.

What is included:

The course includes:

  • 5 half-days of training from a Facilitation accredited instructor
  • Official manual: ” Facilitation – Develop your expertise ” (Hard copy)
  • Sample exam questions
  • Facilitation Foundation exam online 24/7 (webcam required) + Certificate
  • 23 PDUs if you are a PMP

What will I learn:

At the end of this course, participants will know:

    • How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
    • How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
    • How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
    • How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
    • How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
    • How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
    • How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
    • How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
    • How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
    • How to list the key characteristics of an effective Facilitator.
    • How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus

What are the course prerequisites:

There are no prerequisites to take this course. You must complete approximately 3 hours of study before class. We will provide you with all the reading material you need to prepare before coming to class.

What are the course contents:

This is the APMG International Foundation Facilitation course. It covers the Facilitation syllabus up to Foundation level.

Key Learning Points:

  • Formats, tasks and processes
  • Role of the project manager, role of the facilitator
  • Process iceberg model
  • Process models and tools such as feedback model and SPO
  • Myers Briggs Type Indicator (MBTI)
  • Task tools such as Clustering / Linking / Out of the Box / Yes and? And; Templates and tools such as Data Collection, Prioritization, Advanced Data Collection
  • Implementation and planning of a facilitation event
  • Planning and development of the agenda process
  • Event Facilitation
  • Contractual roles of facilitator and group
  • Symptom, cause, action (SCA)
  • The Process Iceberg meeting/workshop template
  • Process Iceberg organizational model
  • Profile of the facilitator


Which exam is included in this course?

This course includes the Facilitation Foundation exam.

Facilitation Foundation exam

The exam is designed to test your knowledge and understanding of Facilitation.

  • 50 multiple choice questions with 1 point for each question
    • Closed Book exmam
    • Duration of 40 minutes
    • 50% required to pass, so a score of 25/50 is required

When is the exam taken?

On day 1 of the virtual course, you will receive a link from the exam authority APMG-International. You will be able to schedule the exam in the portal anytime you want 24/7. You can change the time of the exam as you please. However, if you change the date 24hrs prior to start time, APMG will charge a fee.

A webcam is required to identify yourself to the proctor with a photographic ID and then you can do the exam online from home.

What are the technical requirements for the online exam?

A personal computer is recommended to avoid any technical issues. If you are using an office computer, make sure you have the access rights or IT support at the time of the exam. For the online proctored exam an interface needs to be installed. Administrative rights are therefore essential.

Exams can be taken on a recent MAC or PC with Windows. A webcam and working microphone (internal or external) are required. Also, you must install either the browser ‘Google Chrome’ or ‘Firefox’.

The online exam is not available on a tablet (Ipad) or Cellular phone at the moment.

Do I need ID for the Facilitation exam?

You must have a photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

English is not my native tongue?

For exams done in another language than your native tongue, you will be attributed 25% more time. We can also make arrangements to help with dyslexia or medical issues regarding exams if you submit a doctor’s note in advance.

How long does my qualification last?

The Facilitation Foundation certification is permanent. You will receive a lifetime certificate.

What happens if I don’t pass the exam?

If you don’t pass the exam you can do a re-sit for an additional fee.


What are the class hours?

For the Facilitation course the virtual course is usually 5 mornings from Monday to Friday. Start time for the Western classes is usually 8h30 a.m. or 9h00 a.m. Central time zone, and for Eastern classes 8h30 a.m. or 9h00 a.m. Eastern time zone.

How do I prepare for training?

You have about 3 hours of preparation to do before you attend the Facilitation Foundation course. Before the virtual class, we will send you the official guide. During the pre-course, you read key chapters. Even if you don’t understand things before you come along – don’t worry. If you’ve done the work, our trainers are experts in Facilitation. We’ll get you understanding the method in no time at all.

How does the virtual class work?

You connect to the online platform (Zoom) and the instructor will deliver the course to you wherever you are. We ask that you keep your camera open as much as possible so that the trainer can get a good sense of how learning is evolving. Some time periods will be allocated for questions, interactive exercises, lunch and breaks.

I am not sure my computer is up to date for the online exam?

You can use the contact form to send us a message in advance. We will be able to verify if your computer meets the technical requirements.

What is the process for a proctored exam?

The exam authority has a strict procedure for online exams to ensure the security of the session. Some of them are:

You will be asked to be alone in a well-lit room with no background noise. The proctor will ask you to rotate your webcam in order to verify the area. Your desk must be clean of papers, books or notes. Glass walls and/or doors are prohibited unless they are covered. You will be asked to position yourself in a way that doors are behind you and visible to the proctor through the webcam.

You can use the contact form to send us a message in advance if you wish to obtain more information on the remote proctoring process.

How many PDUs do I get for this course?

PMPs can claim 23 PDUs at the PMI for the Facilitation Foundation virtual course. (9 Technical PDUs, 5 Leadership PDUs, 9 Strategic PDUs).

APMG International Facilitation™ is a trademark of The APM Group Limited. All rights reserved. The APMG International Facilitation™ and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
This APMG Facilitation™ course is offered through ATO OKAZY Consulting.

Facilitation™ Foundation Virtual

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