Change Management™ Foundation and Practitioner Virtual

Why should I take the Change Management Foundation and Practitioner Virtual course?


In this course, you will be introduced to change management theory and techniques. You will explore and consider which of these could be effectively implemented in your organization and you will focus on how to apply and tailor change management guidance in any given organizational change situation. A successful Practitioner candidate should be able to start applying the change management approaches and techniques to a real change initiative .

Dealing effectively with change is a high priority for organizations today. The APMG-International Change Management™ Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. They have developed a professional ‘body of knowledge” for the discipline of change management, which provides an independent benchmark for the professional knowledge expected of an effective change manager.

Virtual classroom training allows you to benefit from real-time teaching in the comfort of your home or office. You get the same interactions as an on site course and will be able to ask questions to the instructor. Since the exams are not done on paper during the class but online, you will also benefit with time to study and prepare until you are ready to get the certification.

Who should attend this class?

The Change Management Foundation course is designed for anyone with a role in ensuring that the organization makes best use of investments by maximizing the benefits from projects, programmes and the portfolio. This will include:

  • Organizational change leaders, managers and supporters of change initiatives
  • Those working in organizations where a change initiative is being planned or taking place
  • Business Directors, Managers and Supervisors
  • Program and Project Managers
  • HR

What is included:

The course includes:

  • 5-days virtual classroom from an APMG Change Management Accredited Trainer
  • Official manual: “The Change Manager’s Handbook” (Hard copy)
  • Accredited course material including sample exam questions
  • Change Management Foundation and Practitioner online exam 24/7 + Certificate
  • 37 PDUs if you are a PMP

What will I learn:

  • Identify the various types of change that affect organizations, and know how to draw on professional approaches to support the effective delivery of each change initiative
  • Value the human side of change and know how to help people deal effectively with change
  • Identify and work with the stakeholders in a change initiative, and know how to plan, execute and measure the effectiveness of communications
  • Assess the impacts of change, to develop effective change teams and to recognize and address resistance to change
  • Understand the process of sustaining change and know how to embed a change initiative as the new “business as usual”

What are the course prerequisites:

There are no prerequisites to take this course. Knowledge of change management is an asset. You need to complete about 2 hours of study before the course. We’ll provide all the reading materials you need so you will be well prepared before you attend the virtual class.

What are the course contents:

This is the APMG-International Change Management Foundation and Practitioner course. It covers the Change Management syllabus to Practitioner level.

Key Learning Points:

A Change Management Perspective

  • What is change management?
    • Factors that contribute to successful change

Change and the Individual

  • Models
  • Motivation
  • Systematic Differences
  • Learning Preferences
  • Learning new skills

Change and the Organisation

  • Organisational metaphors
  • Organisational culture
  • Models of the change process
  • Emergent change
  • Key roles in change
  • Defining change

Stakeholder Engagement

  • Defining, identifying and segmenting stakeholders
  • Stakeholder engagement strategies


  • Communication approaches
  • Improving communication effectiveness

Change Management Practice

  • Change impact
  • Change readiness
  • Preparing for resistance


Which exams are included in this course?

This course includes the Change Management Foundation and Practitioner exams.

Change Management Foundation exam

The first exam is designed to test your knowledge and understanding of Change Management

  • Four sections, total of 50 multiple choice questions with 1 mark for each question
  • Closed book exam
  • 40 minutes duration
  • 50% needed to pass – 25 correct marks

Change Management Practitioner exam

Your second Change Management exam tests your ability to apply the Change Management guidance to a realistic scenario. You are required to show that you can analyze situations and make decisions using the standard appropriately. You must pass the Foundation exam to sit the Practitioner

  • 4 Objective Testing style questions with 20 points per question. A total of 80 marks are available
  • Open book exam, but only the Change Manager Handbook
  • 2.5-hour duration
  • 50% needed to pass – 40 / 80 correct marks

When is the exam taken?

On day 1 of the virtual course, you will receive a link from the exam authority APMG-International. You will be able to schedule the exam in the portal anytime you want 24/7. You can change the time of the exam as you please. However, if you change the date 24hrs prior to start time, APMG will charge a fee.

A webcam is required to identify yourself to the proctor with a photographic ID and then you can do the exam online from home.

What are the technical requirements for the online exam?

A personal computer is recommended to avoid any technical issues. If you are using an office computer, make sure you have the access rights or IT support at the time of the exam. For the online proctored exam an interface needs to be installed. Administrative rights are therefore essential.

Exams can be taken on a recent MAC or PC with Windows. A webcam and working microphone (internal or external) are required. Also, you must install either the browser ‘Google Chrome’ or ‘Firefox’.

The online exam is not available on a tablet (Ipad) or Cellular phone at the moment.

How does the course prepare me for the Change Management exams?

The course follows the official Change Management Foundation and Practitioner syllabus. The accredited training materials are cross referenced to areas of the exams so that you are fully prepared. During the course, you practice with the latest exam papers from APMG-International. Day 4 and 5 of the course are dedicated to practicing for your Practitioner exam and our expert trainer will guide you through a series of exercises and discussions to get you ready for the exam itself.

Do I need ID for the Change Management exams?

You must have a photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

English is not my native tongue?

For exams done in another language than your native tongue, you will be attributed 25% more time. We can also make arrangements to help with dyslexia or medical issues regarding exams if you submit a doctor’s note in advance.

How long does my Change Management qualification last?

The Change Management Foundation qualification is permanent. The Practitioner qualification must be renewed every 5 years to maintain your status as a Change Management Registered Practitioner.

What happens if I don’t pass the Change Management exams?

If you don’t pass the exam you can do a re-sit for an additional fee.


What are the class hours?

Start time for the Western classes is usually 8h30 a.m. or 9h00 a.m. Central time zone, and for Eastern classes 8h30 a.m. or 9h00 a.m. Eastern time zone.

You can check our schedule for more details.

How do I prepare for Change Management training?

You have about 2 hours of preparation to do before you attend the Change Management Foundation course. Before the class, we will send you the official handbook. During the pre-course, you read key chapters. Even if you don’t understand things before you come along – don’t worry. If you’ve done the work, our trainers are experts in Change Management. We’ll get you understanding the method in no time at all.

What is the difference between APMG Change Management vs Prosci?

These two courses are more complementary than competitors. APMG Change Management is strong on theory and the body of knowledge; the “why” and “what”. Prosci is strong on practice and application; the “how”. If both courses are taken they would offer valuable, additive learning for the change management professional.

The APMG course is a broad high-level introduction of theory and ideas about change management; suitable for someone starting in the field or a self-taught manager looking for some new ideas and thinking tools to improve their approach to the complex problems in change. Prosci course is ideal for someone who is facing a change situation and wants to know what to do and when; it is about the process of change in the organisation and for individuals.

How does the virtual class work?

You connect to the online platform and the instructor will deliver the course to you wherever you are. We ask that you keep your camera open as much as possible so that the trainer can get a good sense of how learning is evolving. Some time periods will be allocated for questions, interactive exercises, lunch and breaks.

I am not sure my computer is up to date for the online exam?

You can use the contact form to send us a message in advance. We will be able to verify if your computer meets the technical requirements.

What is the process for a proctored exam?

The exam authority has a strict procedure for online exams to ensure the security of the session. Some of them are:

You will be asked to be alone in a well-lit room with no background noise. The proctor will ask you to rotate your webcam in order to verify the area. Your desk must be clean of papers, books or notes. Glass walls and/or doors are prohibited unless they are covered. You will be asked to position yourself in a way that doors are behind you and visible to the proctor through the webcam.

You can use the contact form to send us a message in advance if you wish to obtain more information on the remote proctoring process.

How many PDUs do I get for this course?

PMPs can claim 37 PDUs at the PMI for the Change Management Foundation and Practitioner virtual course. (14 Technical PDUs, 7 Leadership PDUs, 16 Strategic PDUs).

APMG International Change Management™ is a trademark of The APM Group Limited. All rights reserved. The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

This APMG Change Management™ course may be offered through ATO OKAZY Consulting Inc. or Algonquin College.

Change Management™ Foundation and Practitioner Virtual