Change Management™ Foundation and Practitioner E-learning

Why should I take the Change Management Foundation and Practitioner E-learning course?


Online e-learning gives you a convenient and cost-effective route to Change Management certification. You can fit the study around your own schedule and continue to work while you add Change Management to your qualifications in your own time.  Our material is developed by experts and fully accredited.

In this course, you will be introduced to change management theory and techniques. You will explore and consider which of these could be effectively implemented in your organization and you will focus on how to apply and tailor change management guidance in any given organizational change situation. A successful Practitioner candidate should be able to start applying the change management approaches and techniques to a real change initiative .

Dealing effectively with change is a high priority for organizations today. The APMG-International Change Management™ Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. They have developed a professional ‘body of knowledge” for the discipline of change management, which provides an independent benchmark for the professional knowledge expected of an effective change manager.

Can I see a Demo of your Change Management Online Learning?

Yes. Request a Change Management demo and we’ll set you up with a preview so you can try out the system first.

Who should attend this class?

The Change Management Foundation course is designed for anyone with a role in ensuring that the organization makes best use of investments by maximizing the benefits from projects, programmes and the portfolio. This will include:

  • Organizational change leaders, managers and supporters of change initiatives
  • Those working in organizations where a change initiative is being planned or taking place
  • Business Directors, Managers and Supervisors
  • Program and Project Managers
  • HR

What is included:

The course includes:

  • 1-year access to our accredited Change Management e-Learning material
  • Official manual: “The Change Manager’s Handbook” (Hard copy)
  • Quizzes and sample exam questions
  • Change Management Foundation and Practitioner exams online 24/7 (webcam required) + Certificate
  • 29 PDUs if you are a PMP

What will I learn:

  • Identify the various types of change that affect organizations, and know how to draw on professional approaches to support the effective delivery of each change initiative
  • Value the human side of change and know how to help people deal effectively with change
  • Identify and work with the stakeholders in a change initiative, and know how to plan, execute and measure the effectiveness of communications
  • Assess the impacts of change, to develop effective change teams and to recognize and address resistance to change
  • Understand the process of sustaining change and know how to embed a change initiative as the new “business as usual”

What are the course prerequisites:

There are no prerequisites to take this course. Knowledge of change management is an asset.

What are the course contents:

This is the APMG-International Change Management Foundation and Practitioner course. It covers the Change Management syllabus to Practitioner level.

Key Learning Points:

A Change Management Perspective

  • What is change management?
    • Factors that contribute to successful change

Change and the Individual

  • Models
  • Motivation
  • Systematic Differences
  • Learning Preferences
  • Learning new skills

Change and the Organisation

  • Organisational metaphors
  • Organisational culture
  • Models of the change process
  • Emergent change
  • Key roles in change
  • Defining change

Stakeholder Engagement

  • Defining, identifying and segmenting stakeholders
  • Stakeholder engagement strategies


  • Communication approaches
  • Improving communication effectiveness

Change Management Practice

  • Change impact
  • Change readiness
  • Preparing for resistance


Which exams are included in this course?

This course includes the Change Management Foundation and Practitioner exams.

Change Management Foundation exam

The first exam is designed to test your knowledge and understanding of Change Management

  • Four sections, total of 50 multiple choice questions with 1 mark for each question
  • Closed book exam
  • 40 minutes duration
  • 50% needed to pass – 25 correct marks

Change Management Practitioner exam

Your second Change Management exam tests your ability to apply the Change Management guidance to a realistic scenario. You are required to show that you can analyze situations and make decisions using the standard appropriately. You must pass the Foundation exam to sit the Practitioner

  • 4 Objective Testing style questions with 20 points per question. A total of 80 marks are available
  • Open book exam, but only the Change Manager Handbook
  • 2.5-hour duration
  • 50% needed to pass – 40 / 80 correct marks

When is the exam taken?

Whenever you are ready, we will send a link from the exam authority APMG-International. You will be able to schedule the exam in the portal anytime you want 24/7. You can change the time of the exam as you please. However, if you change the date 24hrs prior to start time, APMG will charge a fee.

A webcam is required to identify yourself to the proctor with a photographic ID and then you can do the exam online from home.

What are the technical requirements for the online exam?

A personal computer is recommended to avoid any technical issues. If you are using an office computer, make sure you have the access rights or IT support at the time of the exam. For the online proctored exam an interface needs to be installed. Administrative rights are therefore essential.

Exams can be taken on a recent MAC or PC with Windows. A webcam and working microphone (internal or external) are required. Also, you must install either the browser ‘Google Chrome’ or ‘Firefox’.

The online exam is not available on a tablet (Ipad) or Cellular phone at the moment.

What’s the best way to prepare for the Change Management exams?

Set your exam date first. Then work towards it. The material takes about 25 hours study to get you to Practitioner level. So, work out how long that is going to take you and then book the exam. This way you have a clear target to aim at. This will help you stay on schedule.

Do I need ID for the Change Management exam?

You must have a photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

English is not my native tongue?

For exams done in another language than your native tongue, you will be attributed 25% more time. We can also make arrangements to help with dyslexia or medical issues regarding exams if you submit a doctor’s note in advance.

How long does my Change Management qualification last?

The Change Management Foundation qualification is permanent. The Practitioner qualification must be renewed every 5 years to maintain your status as a Change Management Registered Practitioner.

What happens if I don’t pass the Change Management exam?

If you don’t pass the exam you can do a re-sit for an additional fee.


How many hours of study are required to pass the exams?

You need about 15 hours study to get ready for the Foundation exam. And 10 more hours for the Practitioner exam.

What is the difference between APMG Change Management vs Prosci?

These two courses are more complementary than competitors. APMG Change Management is strong on theory and the body of knowledge; the “why” and “what”. Prosci is strong on practice and application; the “how”. If both courses are taken they would offer valuable, additive learning for the change management professional.

The APMG course is a broad high-level introduction of theory and ideas about change management; suitable for someone starting in the field or a self-taught manager looking for some new ideas and thinking tools to improve their approach to the complex problems in change. Prosci course is ideal for someone who is facing a change situation and wants to know what to do and when; it is about the process of change in the organisation and for individuals.

I am thinking about buying the Change Manager’s handbook and self-studying?

Our e-learning package includes everything and is built to save you money and trouble. Our fully accredited e-learning package includes online lessons, the latest practice exam questions, shipping, examination costs and proctor fees. There is nothing else to pay and you have a higher chance of passing your Change Management exams.

What are the technical support hours for e-learning course?

For any questions regarding the material or help on the e-learning course, we can be reached between 8 a.m. and 5 p.m. (Eastern Time Zone). For technical issues, the IT team is located in the UK, so tech support is only available between 8 a.m. and Noon (Eastern Time Zone).

I am not sure my computer is up to date for the online exam?

You can use the contact form to send us a message in advance. We will be able to verify if your computer meets the technical requirements.

What is the process for a proctored exam?

The exam authority has a strict procedure for online exams to ensure the security of the session. Some of them are:

You will be asked to be alone in a well-lit room with no background noise. The proctor will ask you to rotate your webcam in order to verify the area. Your desk must be clean of papers, books or notes. Glass walls and/or doors are prohibited unless they are covered. You will be asked to position yourself in a way that doors are behind you and visible to the proctor through the webcam.

You can use the contact form to send us a message in advance if you wish to obtain more information on the remote proctoring process.

How many PDUs do I get for this course?

PMPs can claim 29 PDUs at the PMI for the Change Management Foundation and Practitioner e-learning course. (11 Technical PDUs, 6 Leadership PDUs, 12 Strategic PDUs).

APMG International Change Management™ is a trademark of The APM Group Limited. All rights reserved. The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

The e-learning version of this course is offered by SPOCE, an Accredited Training Organisation of APMG- International.

Change Management™ Foundation and Practitioner E-learning