Business Relationship Management Professional E-learning

Why should I take the BRMP® E-learning course?

BRMP LogoOnline e-learning gives you a convenient and cost-effective route to certification. You can fit the study around your own schedule and continue to work while you add BRMP to your qualifications in your own time.  Our material is developed by experts and fully accredited.

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

BRMP provides a BRM Role Competency Model that directly supports the capabilities of BRM (Evolve Culture, Build Partnerships, Drive Value; Satisfy Purpose). As well as transferable, function-generic knowledge that will help you drive value and build partnerships regardless of your title. And help shifting the language and mindset of your teammates, organizing, leading, and assessing the value of a BRM team.

Can I see a Demo of your BRMP Online Learning?

Yes. Request a BRMP demo and we’ll set you up with a preview so you can try out the system first.

Who should take this e-learning course?

Typical job roles include:

  • IT, HR, Finance, Directors & Managers
  • Customer Relationship Managers or those in similar roles
  • Quality Managers & Service Level Managers
  • Business Analysts
  • External Service Providers
  • Representatives of shared services organizations

What is included:

The course includes:

  • 1-year access to our accredited BRMP online material
  • BRMP® course textbook (soft copy PDF version)
  • Sample exam questions
  • BRMP online exam 24/7 (webcam required) + Certificate
  • 11 PDUs if you are a PMP

What will I learn:

By the end of the course you will know:

  • What BRM is and the value it provides to an organization.
  • Why an organization should move beyond profit and products to encompass people, purpose, and planet
  • Why BRM should be completely integrated into every element of your organization.
  • The contribution of the BRM role to your organization’s purpose
  • The basic knowledge, skills, and mindsets of the BRM role.
  • The core BRM approaches, tools, and templates used to achieve results.
  • How a BRM team can advance the BRM capability to evolve culture, build partnerships, drive value, and satisfy purpose within your organization.

What are the course prerequisites:

There are no prerequisites to take this course. Experience in a business environment is beneficial.

What are the course contents:

This is the APMG-International BRMP course. It covers the BRMP first level syllabus.

Key Learning Points:

BRM Introduction – The Bigger Picture

  • Why BRM? Why Now?
  • Relationship-Centered Organization
  • Theory of “Relationshipism”
  • Triple Bottom Line
  • BRM Defined
  • Capability
  • Discipline
  • Role
  • Activity Domains
  • BRM Challenges
  • Tools included: BRM Role Competency Model


BRM Capability

  • BRM Capability Framework
  • Organizational Purpose and Strategy
  • Organizational Factors
  • Core Values
  • Now-to-New
  • Evolve Culture
  • Build Partnerships
  • Drive Value
  • Satisfy Purpose
  • Limitless Growth and Improvement
  • Tools included: BRM Capability workbook, BRM Capability Impact Report workbook, Strategic Relationship Plan


BRM Capability: Evolve Culture

  • Evolve Culture Framework
  • Purposeful Narrative
  • Desired Behaviors/Shared Ownership, Leadership-as-Practice
  • Influential Relationships
  • Personal Growth/Growth Mindset
  • Tools included: Storytelling, Language Matters, Relationship Network Directory


BRM Capability: Build Partnerships

  • Build Partnerships Framework
  • BRM Role Competency Model
  • Relationship Maturity and Quality
  • Partnering Mindsets
  • Relationship Discovery
  • Relationship Nurturing
  • Tools included: Relationship Maturity Model (RMM), Relationship Strategy on a Page (RSOAP)

BRM Capability: Drive Value

  • What is Value?
  • Types of Value
  • Sources of Value
  • Drive Value Framework
  • BRM Role Competency Model
  • Value Discovery
  • Value Realization
  • Value Results
  • Tools included: Idea Document, Value Plan, Value Optimization Report


BRM Capability: Satisfy Purpose

  • Satisfy Purpose Framework
  • BRM Role Competency Model
  • Through the BRM Capability
  • Through the Triple Bottom Line
  • Social Value


BRM Role

  • Our Purpose and What We Believe
  • Role Clarity
  • Single Point of Focus
  • BRM Code of Ethics
  • BRM Role Competency Model
  • BRM Mindset
  • Scope of BRM Role
  • BRM Role with Organizational Factors


BRM Team

  • Our Purpose and What We Believe
  • BRM Team Definition
  • BRM Team Purpose, Mission, and Vision
  • Assessing the Value of a BRM Team
  • Organizing a BRM Team
  • Leading a BRM Team
  • Transition Management
  • Coaching BRMs


Which exam is included in this course?

This course includes the BRMP exam.

BRMP exam

The exam is designed to test your knowledge and understanding of BRMP.

  • 50 multiple choice questions
  • Closed book exam
  • 50 minutes duration
  • 60% needed to pass – 30 correct marks

When is the exam taken?

Whenever you are ready, we will send a link from the exam authority APMG-International. You will be able to schedule the exam in the portal anytime you want 24/7. You can change the time of the exam as you please. However, if you change the date 24hrs prior to start time, APMG will charge a fee.

What are the technical requirements for the online exam?

A personal computer is recommended to avoid any technical issues. If you are using an office computer, make sure you have the access rights or IT support at the time of the exam. For the online proctored exam an interface needs to be installed. Administrative rights are therefore essential.

Exams can be taken on a recent MAC or PC with Windows. A webcam and working microphone (internal or external) are required. Also, you must install either the browser ‘Google Chrome’ or ‘Firefox’.

The online exam is not available on a tablet (Ipad) or Cellular phone at the moment.

What’s the best way to prepare for the BRMP exam?

Set your exam date first. Then work towards it. The material takes about 10 hours study. So, work out how long that is going to take you and then book the exam. This way you have a clear target to aim at. This will help you stay on schedule.

Do I need ID for the BRMP exam?

You must have a photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

English is not my native tongue?

For exams done in another language than your native tongue, you will be attributed 25% more time. We can also make arrangements to help with dyslexia or medical issues regarding exams if you submit a doctor’s note in advance.

How long does my BRMP qualification last?

The BRMP qualification is permanent.

What happens if I don’t pass the BRMP exam?

If you don’t pass the BRMP exam you can do a re-sit for an additional fee.


How many hours of study are required to pass the exam?

You need about 10 hours study to get ready for the exam.


I already have a BRMP certificate do I need to upgrade?

You do not have to take a bridge exam or retake the Evolved BRMP exam to keep your accreditation. Your current certification is still valid. However, if you would like to learn the evolved content, you can refresh your knowledge with this course.

The original BRMP is, and always will be, relevant to the BRM role and capability. The evolved content is a natural evolution of knowledge to help you advance your capability and role.

Is there a discount when joining the BRM institute after taking this course?

All new BRMP students will receive a 3-month trial membership with BRM Institute. Trial memberships will renew as 1-year professional memberships at the end of the 3-month trial.

How BRM Converges With Other Roles?

BRM does not take away from other roles, but rather empowers them to thrive with its mission to evolve culture, build partnerships, drive value, and satisfy purpose.

  • Project Manager – Optimize the value of ideation and link projects to strategy across functions.
  • Lean-Agile – Conduct activities in the Value Framework and link delivery methods to strategy.
  • Business Analyst – Recognize, measure, and communicate value through effective relationship management.
  • Change Manager – Improve partner involvement by evolving from Now to New.
  • Enterprise Architect – Optimize strategic value through a resilient environment and strong partnerships.
  • Executives – Support and communicate organizational factors to support strategy and satisfy organizational purpose.
What are the technical support hours for e-learning course?

For any questions regarding the material or help on the e-learning course, we can be reached between 8 a.m. and 5 p.m. (Eastern Time Zone). For technical issues, the IT team is located in the UK, so tech support is only available between 8 a.m. and Noon (Eastern Time Zone).

I am not sure my computer is up to date for the online exam?

You can use the contact form to send us a message in advance. We will be able to verify if your computer meets the technical requirements.

What is the process for a proctored exam?

The exam authority has a strict procedure for online exams to ensure the security of the session. Some of them are:

You will be asked to be alone in a well-lit room with no background noise. The proctor will ask you to rotate your webcam in order to verify the area. Your desk must be clean of papers, books or notes. Glass walls and/or doors are prohibited unless they are covered. You will be asked to position yourself in a way that doors are behind you and visible to the proctor through the webcam.

You can use the contact form to send us a message in advance if you wish to obtain more information on the remote proctoring process.

How many PDUs do I get for this course?

PMPs can claim 11 PDUs at the PMI for the BRMP virtual course. (4 Ways of working, 2 Power skills, 5 Business acumen).

BRMP® is a registered trademark of Business Relationship Management Institute.
The Online version of this course is offered by Training Bytesize, an Accredited Training Organisation of The APM Group Ltd.

Business Relationship Management Professional E-learning