Business Relationship Management Professional Online

Why should I take the BRMP® Online course?

BRMP LogoOnline e-learning gives you a convenient and cost-effective route to certification. You can fit the study around your own schedule and continue to work while you add BRMP to your qualifications in your own time.  Our material is developed by experts and fully accredited.

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

Can I see a Demo of your BRMP Online Learning?

Yes. Request a BRMP demo and we’ll set you up with a preview so you can try out the system first.

Who should take this e-learning course?

Typical job roles include:

  • IT, HR, Finance, Directors & Managers
  • Customer Relationship Managers or those in similar roles
  • Quality Managers & Service Level Managers
  • Business Analysts
  • External Service Providers
  • Representatives of shared services organizations

What is included:

The course includes:

  • 1-year access to our accredited BRMP e-Learning material
  • Official manual: “The BRMP® Guide to the BRM Body of Knowledge”
  • Sample exam questions
  • Dashboard and Module reporting so you can track your progress
  • BRMP exam online (webcam required) + Certificate
  • 11 PDUs if you are a PMP

What will I learn:

By the end of the course you will know:

  • The characteristics of the BRM role
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider’s services
  • The use of Portfolio Management disciplines and techniques to maximize realized business value
  • Business Transition Management and the conditions for successful change programs to minimize value leakage
  • The BRM role in Service Management and alignment of services and service levels with business needs
  • The principles of effective and persuasive communication.

What are the course prerequisites:

There are no prerequisites to take this course. Experience in a business environment is beneficial.

What are the course contents:

This is the APMG-International BRMP course. It covers the BRMP first level syllabus.

Key Learning Points:

This comprehensive course introduces you to, and provides details for building “The House of BRM”, which includes the following three key aspects of Business Relationship Management:

The “Foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.

The “Pillars” define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing and Value Harvesting.

The “Roof” protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.

There is also focus and details provided for the Four Core BRM Disciplines:

Demand Shaping  stimulates, surfaces and shapes business demand for provider services, capabilities and products. It ensures that business strategies fully leverage provider capabilities, and that the provider service portfolio and capabilities enable business strategies. Most importantly, Demand Shaping is focused on optimizing the business value realized through provider services, capabilities and products-that low value demand is suppressed while higher value demand is stimulated

Exploring  identifies and rationalizes demand. Business Relationship Management helps sense business and technology trends to facilitate discovery and demand identification. Exploring is an iterative and ongoing process that facilitates the review of new business, industry and technology insights with potential to create value for the business environment. The key benefit of this discipline is the identification of business value initiatives that will become part of the provider portfolio of services, capabilities and products

Servicing  coordinates resources, manages Business Partner expectations, and integrates activities in accordance with the business partner-provider partnership. It ensures that business partner-provider engagement translates demand into effective supply requirements. Servicing facilitates business strategy, Business Capability Road mapping, portfolio and program management

Value Harvesting ensures success of business change initiatives that result from the exploring and servicing engagements. Value harvesting includes activities to              track and review performance, identify ways to increase the business value from business-provider initiatives and services, and initiates feedback that triggers continuous improvement cycles. This process provides stakeholders with insights into the results of business change and initiatives


Which exam is included in this course?

This course includes the BRMP exam.

BRMP exam

The BRMP exam is designed to test your knowledge and understanding of BRMP.

  • 50 multiple choice questions
  • Closed book exam
  • 40 minutes duration
  • 50% needed to pass – 25 correct marks

When is the exam taken?

Whenever you are ready. You will be able to schedule the exam in the portal anytime you want 24/7 (except holidays). A webcam is required to identify yourself to the proctor with a photographic ID and then you can take the exam online from home.

What’s the best way to prepare for the BRMP exam?

Set your exam date first. Then work towards it. The material takes about 10 hours study. So, work out how long that is going to take you and then book the exam. This way you have a clear target to aim at. This will help you stay on schedule.

Do I need ID for the BRMP exam?

You must have a photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

How long does my BRMP qualification last?

The BRMP qualification is permanent.

What happens if I don’t pass the BRMP exam?

If you don’t pass the BRMP exam you can retake the exam online 24/7 for an additional fee.

Can I just take the BRMP exam with you?

Sorry, no. We are an Accredited Training Organization for BRMP, so we are not permitted to offer just exams.


How many hours of study are required to pass the exam?

You need about 10 hours study to get ready for the BRMP exam.

I am thinking about buying the BRMP manual and self-studying?

If you are doing this for cost reasons, it’s a mistake. Our e-learning package includes everything and is built to save you money and trouble. Our fully accredited e-learning package includes online lessons, the latest practice exam questions, shipping, examination costs and proctor fees. There is nothing else to pay and you have a higher chance of passing your BRMP exam.

How many PDUs do I get for this course?

PMPs can claim 11 PDUs at the PMI for the BRMP Online course. (4 Technical PDUs, 2 Leadership PDUs, 5 Strategic PDUs).

BRMP® is a registered trademark of Business Relationship Management Institute.
The Online version of this course is offered by Training Bytesize, an Accredited Training Organisation of The APM Group Ltd.

Business Relationship Management Professional Online

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Upcoming Courses

April 2020

Business Relationship Management Professional Online

April 1, 2020 - April 2, 2021
Online Online, Canada

BRMP® online learning gives you a convenient and cost-effective route to BRM certification. You can fit the study around your own schedule and continue to work while you add BRMP® to your qualifications in your own time. Includes: 1-year access to accredited e-learning, manual, 1 online exam 24/7 (webcam required).

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