Okazy Privacy Policy

This privacy policy sets out how Okazy Consulting uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Okazy Consulting may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2010.

What we collect

We may ask for the following information to access certain parts of this website or to receive certain information:

• Your Name
• Your Location
• Your Email Address.

On occasion, we may also ask for:

• Information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and for the purpose for which it was provided
• From time to time, we may also use your email address to contact you for market research purposes.
• We use the information to customize the website according to your interests
• We also use the data gathered to highlight any points of failure of the website.

Security

We are committed to ensuring that any information that we gather is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. No credit card information is ever stored on our websites and our databases.

How we use cookies

We use Google Analytics tracking code throughout this website. Okazy and Google use this information to understand how our customers use this website. A Cookie is used to collect anonymous data which is not attributed to any individual user or use of the website. Okazy Consulting does not use this information to identify an individual user.

A cookie is a small file which is stored on your computer’s hard drive. Cookies may allow web applications to respond to you as an individual. If used in this way, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We do not allow the information we may gather to be used by anybody for direct marketing purposes. We always ask for a minimal amount of information, typically only your name, location and email address. If you do not wish us to contact you or you wish to change the way we use your personal information, you may change your mind at any time by emailing us.

Complaint Management Procedure

Scope

Students who have purchased any products or services from OKAZY Consulting can use the below complaints management procedure.

Review arrangements

OKAZY Consulting will review each complaint with diligence.

Submission

Any OKAZY Customer, who has any complaint, can use our contact form to submit the complaint for resolution of the case.

Process

You will be notified about your complaint’s resolution via email. An OKAZY representative may also contact you via Phone to address your concerns.

Our representative will acknowledge receipt of your complaint within 2 business days. We will resolve your complaint and notify you via email in 10 business days.

The representative will begin the preliminary search for the solution and will request technical and legal assistance if necessary. The latter will determine the impact of the measure and will be responsible for implementing it, if approved by the stakeholders.

All questions will be considered as part of the company’s continuous improvement policy. When corrective measures cannot be taken, the matter can be forwarded to a 3rd party.

If the complaint is not resolved within 10 business days from the date the complaint was registered, the representative shall communicate the status of the complaint to the stakeholders and refer the complaint to the executive level.