Business Relationship Management Professional

Why should I take the BRMP® course?

BRMP LogoThe Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

Who should attend this class?

Typical job roles include:

  • IT, HR, Finance, Directors & Managers
  • Customer Relationship Managers or those in similar roles
  • Quality Managers & Service Level Managers
  • Business Analysts
  • External Service Providers
  • Representatives of shared services organizations

 

What is included:

The course includes:

  • 3-days classroom training from an BRMP Approved Trainer
  • Official manual: “The BRMP® Guide to the BRM Body of Knowledge”
  • Accredited course material including sample exam questions
  • BRMP exam + Certificate
  • 23 PDUs if you are a PMP

What will I learn:

By the end of the course you will know:

  • The characteristics of the BRM role
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider’s services
  • The use of Portfolio Management disciplines and techniques to maximize realized business value
  • Business Transition Management and the conditions for successful change programs to minimize value leakage
  • The BRM role in Service Management and alignment of services and service levels with business needs
  • The principles of effective and persuasive communication.

What are the course prerequisites:

There are no prerequisites to take this course. Experience in a business environment is beneficial.

What are the course contents:

This is the APMG-International BRMP course. It covers the BRMP first level syllabus.

Key Learning Points:

This comprehensive course introduces you to, and provides details for building “The House of BRM”, which includes the following three key aspects of Business Relationship Management:

The “Foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.

The “Pillars” define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing and Value Harvesting.

The “Roof” protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.

There is also focus and details provided for the Four Core BRM Disciplines:

Demand Shaping  stimulates, surfaces and shapes business demand for provider services, capabilities and products. It ensures that business strategies fully leverage provider capabilities, and that the provider service portfolio and capabilities enable business strategies. Most importantly, Demand Shaping is focused on optimizing the business value realized through provider services, capabilities and products-that low value demand is suppressed while higher value demand is stimulated

Exploring  identifies and rationalizes demand. Business Relationship Management helps sense business and technology trends to facilitate discovery and demand identification. Exploring is an iterative and ongoing process that facilitates the review of new business, industry and technology insights with potential to create value for the business environment. The key benefit of this discipline is the identification of business value initiatives that will become part of the provider portfolio of services, capabilities and products

Servicing  coordinates resources, manages Business Partner expectations, and integrates activities in accordance with the business partner-provider partnership. It ensures that business partner-provider engagement translates demand into effective supply requirements. Servicing facilitates business strategy, Business Capability Road mapping, portfolio and program management

Value Harvesting ensures success of business change initiatives that result from the exploring and servicing engagements. Value harvesting includes activities to track and review performance, identify ways to increase the business value from business-provider initiatives and services, and initiates feedback that triggers continuous improvement cycles. This process provides stakeholders with insights into the results of business change and initiatives

Exam:

Which exam is included in this course?

This course includes the BRMP exam.

BRMP exam

The BRMP exam is designed to test your knowledge and understanding of BRMP.

  • 50 multiple choice questions
  • Closed book exam
  • 40 minutes duration
  • 50% needed to pass – 25 correct marks

When is the exam taken?

Your BRMP exam is taken on Wednesday afternoon.

How does the course prepare me for the BRMP exam?

The course follows the official BRMP syllabus. The accredited training materials are cross referenced to areas of the exam so that you are fully prepared. During the course, you practice with the latest exam paper from APMG-International.

Do I need ID for the BRMP exam?

You must bring photographic ID with you. A driver’s license or passport is fine. A work ID, with photograph, is also acceptable.

How long does my BRMP qualification last?

The BRMP qualification is permanent.

What happens if I don’t pass the BRMP exam?

If you don’t pass the BRMP exam you will find this out by email a week after taking the class. You can retake the exam online 24/7 for an additional fee.

Can I just take the BRMP exam with you?

Sorry, no. We are an Accredited Training Organization for BRMP, so we are not permitted to offer just exams.

FAQs:

Where is the class held?

Our courses are held at quality downtown venues in all major Canadian cities. You will be close to transport links and parking.

What are the class hours?

Monday -> Wednesday: 8.30 AM to 4:30 PM.

How do I prepare for BRMP training?

Before the class, we will send you the official guide. During the pre-course, you can read key chapters. Even if you don’t understand things before you come along – don’t worry. If you’ve done the work, our trainers are experts in BRMP. We’ll get you understanding the method in no time at all.

How many PDUs do I get for this course?

PMPs can claim 23 PDUs at the PMI for the BRMP course. (9 Technical PDUs, 4 Leadership PDUs, 10 Strategic PDUs).

BRMP® is a registered trademark of Business Relationship Management Institute.
This BRMP® course is offered through ATO OKAZY Consulting, except in Ottawa through ATO Algonquin College.

Business Relationship Management Professional

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Upcoming Courses

May 2020

Business Relationship Management Professional Ottawa

May 6 @ 8:30 am - May 8 @ 4:30 pm
Algonquin Corporate Training Center, 700 Sussex Drive
Ottawa, Ontario K1N 1K4 Canada
+ Google Map
2500$

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results. This level is a prerequisite for the CBRM® qualification. Includes: 3-days classroom training from an accredited instructor, manual, material and 1 exam.

Find out more »

July 2020

Business Relationship Management Professional Ottawa

July 13 @ 8:30 am - July 15 @ 4:30 pm
Algonquin Corporate Training Center, 700 Sussex Drive
Ottawa, Ontario K1N 1K4 Canada
+ Google Map
2500$

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results. This level is a prerequisite for the CBRM® qualification. Includes: 3-days classroom training from an accredited instructor, manual, material and 1 exam.

Find out more »
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